Select by hand.......

[Eumex 504 USB PC]
Here it happens that TAPICall immediately starts searching backwards and „randomly" enters “ contact data. I once read that I would have to enter a signal delay for the Eumex systems in this case?
Is this correct and if so, where do I have to set this? I can't find the corresponding entry.
Mfg.

Hello,

Some telephone systems transmit each key pressed on the telephone to the TAPI- software as a complete number, so that TAPICall is activated immediately even though the number has not yet been dialled. You may be able to activate the „Block dialling“" feature in the telephone system configuration, which ensures that the system only evaluates the call when the number has been dialled completely. However, this feature is not supported by every telephone system and may require an update of the system-software.
In version 2.1, which will be online shortly, a switch in the registry can be used to specify that TAPICall waits for a busy- or ringing tone for outgoing calls before starting the reverse search / searching for or displaying a contact.


Greetings
Johannes Franke

Block dialling is not available, the PBX software is up to date. So I'm waiting for the update.
Thank you for your feedback.

Hello,


In version 2.1, which will be online shortly, a switch in the registry can be used to specify that TAPICall waits for a busy- or ringing tone for outgoing calls before starting the reverse search / searching for or displaying a contact.


Greetings
Johannes Franke

Hello Mr Franke,
Would you please tell me how I should/can edit this register entry?
Mfg.

Hello,

Sorry for the delay. There are two options for importing the appropriate registry- entry: by file and manually. You only need to execute one of them.

Per file:

Create a new empty text file and insert the following into the file:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINESOFTWARECONVERGITTAPICallEngineCalibration]
„WaitForOutboundCompletion“=“yes“

IMPORTANT: Replace the part shown in red with the name of your TAPI- driver as it is displayed in the TAPICall- settings. At least one part of the TAPI-driver-name must be inserted here so that TAPICall can find the entry again. If you are not sure, replace with an asterisk (*).

Save this file under a name that ends with „.REG„. You can "execute“" this file with a double click. The contents will then be imported into the registry on request. You can then delete the file again.



Manual:

Start the registry editor regedit.exe and create the following key (Ordner):

HKEY_LOCAL_MACHINESOFTWARECONVERGITTAPICallEngineCalibration

Create a new value of type REG_SZ and name this value „WaitForOutboundCompletion„". Assign the value "yes“.

For the specification the same applies as described above.

I hope this helps you. We would be delighted to receive your feedback.

Greetings
Johannes Franke

Unfortunately this does not work, I have entered it as follows:

txt. file and saved as Tapi.reg with this content:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINESOFTWARECONVERGITTAPICallEngineCalibrationEumex 504PC USB]
„WaitForOutboundCompletion“=“yes“

One thing was not clear to me here with or without <....> these signs?

Calls are now always declared as unknown, whether known (Outlookcontacts) or unknown.


I ask for further help,
Thank you.

Hello,

The Reg- file looks good so far. It is correct that the angle brackets „<" und ">“ must not be specified.
Obviously the file also has an effect, albeit not a positive one. Does TAPICall behave as before if you manually remove this entry with Regendit?

Please send us a log file of each call, once with this setting and once without, so that we can analyse what exactly happens with TAPICall:

• Start Outlook and call up the TAPICall- settings
• On the „Maintenance and test“ page, activate logging with all available options and select where the file is to be written (e.g. C:TAPICall.log)
• After leaving this settings page, TAPICall starts to write the specified file
• Restart Outlook
• Make a call
• Now rename the file so that TAPICall writes a new file (e.g. rename to „TAPICall1.log“) - TAPICall will then create the C:TAPICall.log again
• Exit Outlook and delete the value created by the Reg- file in the registry
• Restart Outlook
• Execute the call again
• Rename the log file again (e.g. to „TAPICall2.log“).
• Send the log files TAPICall1.log and TAPICall2.log with a short comment to support@tapicall.de
• As logging requires a lot of memory and slightly affects the overall performance of TAPICall, you should now deactivate it again in the TAPICall- settings. You can then delete the log files.

Many thanks in advance!

Johannes Franke